Objectives and Conversions Analysis – Just Eat

JUST EAT is a leader in the sector of local takeaway restaurant online aggregators, working as an intermediary between businesses and customers, giving local restaurants an online presence via a single portal from which customers can order. JUST EAT operates in 13 countries worldwide, with a portfolio of more than 36,000 restaurants.

Just eat has an objective of staying the leader in the market by providing excellent customer service and constantly working on improving their service and expanding their business.

Objectives:

1. Sell

As it is for most of the businesses, the main objective of Just Eat is to increase sales and make maximum profit. They aim to achieve this goal by offering a range of different offers and discounts, convenience, ability to compare prices and a big variety of choices. For example, one of their offer is focused on a specific day of the week, so on Tuesdays they offer customers a free pizza with a purchase of another pizza. This is one of the ways how they encourage customers to buy and use their service. Offering free delivery to a customer when they spend more than a certain amount of money is another smart objective that helps them increase the volume od sales.

2. Serve

The company is putting a lot of effort into providing customers with an easy and convenient service. Their application and website are customized in such way that all the information is easily accessible and the process of using their service is extremely simple. They are highly focused on delivering good service and they offer an option for customers to leave their feedback. Their customers are quite active regarding leaving their feedback, either positive or negative. This section gives a great insight to the company and the quality of their service, and most importantly it enables them to improve and fix the problems. Usually they give different coupons and discounts to unsatisfied customer, and this helps them not to lose their customers and encourages customers to use their service again.

3. Speak

Just Eat does follow the trend and it is present in all social media platforms with the three main being Facebook, Twitter and Instagram. They have a lot of followers in both of them and also their hashtag #justeat is highly used by their customers. They usually post nice pictures of food that is available through their service and this is how they encourage people to do the same using their hashtag. In such way customers are involved by liking, commenting and sharing their posts. This is a smart approach in which their customers are doing the marketing and promotion for them.

4. Save

This objective is focused on ways to reduce the costs. Just eat is doing so by providing customers with a ‘Help’ section on their website that offers answers to the frequently asked questions. Furthermore, a well designed website helps customers to service themselves, saving them money in customer service and also increase satisfaction.

 

CONVERSIONS:

Conversion happens when the websites visitor behaves in a way that a company wants them to and engages in the options suggested on the website. Depending on the type of business there are different types of conversions that can be set up as a conversion goals by different companies. Conversion goals can be to increase the number of visits and win new customers, to gain more followers on social media platforms, to get new subscribers to the newsletter, get customers to share and interact with their content on social media.  Just Eat‘s conversion goals that are set up on their website are:

  • order takeaway
  • contact us
  • log in
  • sign up
  • download the app
  • visit our blog
  • suggest a restaurant
  • follow us on facebook, twitter, instagram

Each of this leads to building relationship and trust between a brand and a customer resulting in a greater engagement of the customer with the company and its offers.

 

For more info about Just Eat check out the following:

 

https://www.facebook.com/JustEat.es/?fref=ts

https://www.instagram.com/justeatuk/?hl=en

https://www.just-eat.es/?gclid=CJaDkpuYiNACFdU_GwodWd0HQQ

Ana Galfi

Kaoa- Objectives and Conversions

Kaoa is a fashion brand that was born in Portugal.With a personalized design, Kaoa reflects the feminism, elegant and exclusive style of clothing. Nowadays, it doesn’t have any physical shop in Portugal. For this reason, their principal aims are based in increasing her online presence.

The brand must qualify constant to realize better his work and to offer increasingly and better services to her clients. Her principal aims are SELL, TALK AND IMPACT.

About the sales, one of KAOA’s aims is to send the promotions and information about the products to the costumers by means of the bank statements , from the bank statements of the credit cards, in order that they could give him use in the web. In all shops, the most important thing and the final aim it’s to sell more.

kaoa

Kaoa is a present brand only in Instagram and Facebook. Obviously, this brand should increase her presence and her impact in Internet to increase sales. For example, using other social networks as Twitter, Pinterest or Blog. Also, is important to increase in 40% her presence in Instagram in the next 4 months with more posts and images because now it’s one of the most important social networks on the market. We can observe that Instagram is the social network in which they have more followers with a total of 151.000 .Furthermore, Kaoa wants to obtain more followers in these two social networks.

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Also, the brand will realize an attention personalized by means of the chat in his website. It’s important to have the aim to increase the advice to the clients in the orders, by means of messages route website or with a style advisor that the own shop puts to our disposition. This way we will be able to satisfy their needs and the brand will be able to know which are the tastes of their costumers with the online contact.

They will have to realize a labor of sale and promotion, as well as realize a persuasive communication on the offer designed to catch and to attract new costumers.  

SERVE:

Kaoa is a brand of clothes, which puts to our disposition new clothes every X time, For this reason, she has to promote her innovations and the new trends before the sale and continue doing it later.

For it, Kaoa will use massive means of advertising like the magazines or newspapers. Thanks to this, beside promoting her clothes, they will create a knowledge of brand, a positioning and a differentiation of the brand in the market. In addition, by means of the magazines they will be able to come to another type of target because it isn’t a question of social networks and it’s possible to come to this public who doesn’t use Internet.

On the other hand, there neither exists the aim to use bigger digital media as the television because Kaoa isn’t a big brand and doesn’t have sufficient budget.

REACH:

The brand wants to increase the number of unique visitors by 30% in the next 3 months and also the number of visits in the website by 60% in the next 3 months. Also it should increase her influencer contacts to do more traffic. For this, they have different alternatives:

To increase his global knowledge in the fashion industry,  one of his aims is to realize events in which the best influencers or bloggers could take part. The choice of a blogger is very important to transmit the values of the brand and in order that the costumers meet identified with Kaoa. The event will be promoted in Instagram and Facebook.

Another alternative is to promote more and increase in 30% her collaborations with influencers in the next 2 months. Many of them share photos on the social networks with Kaoa’s clothes. It’s a good way of promoting his social engagement and the number of active costumers, reviews, satisfaction, etc.

About conversions:

Between her priority interests and objectives and her aims of Marketing the brand wants to promote and to achieve more conversions. To obtain it, Kaoa use different technologies, for example, Internet is her better ally:

1- To do an order by means of the website

2- Suscribe to the newsletter

3- To create a user’s account in the website of the brand

4- To have followers in the social networks like Instagram or Facebook

 

By Júlia Llopis

Objectives analysis of Luna Llar

Lluna Llar is a real estate company which activity is focus on Castelldefels and Gavá to get more information you can visit its website www.lunallar.com, due to that its main objective in its digital strategy cannot be sell. Luna Llar digital objectives should focus on serve, talk and impact in their audience. Obviously this objectives should be part of the RACE model (click to know more about this model) and should be a SMART objetives.

Luna Llar should build awareness of its brand and services on other websites and in online media in order to build traffic, that thing should be follow by encouraging interactions on that platforms with the objective of generate leads.

Serve

The company in its website provide a lot of specific information for the sellers and buyers in order to help them to choose to work with the company or to help them during the processes of selling or buying. The main objective of sharing this information should be get the contact or the phone call of the future buyers or sellers to hire their services. In here also it has to be mentioned all the webs that Luna Llar work with like idealista.com or Habitalia. In this webs Luna Llar do not give information about their company but they share their properties in order to sell them, the presence in that platforms also works for a link to their webs (www.lunallar.com and ww.lunaluxuryhomes.com)

So as an objective we propose to increase the clients contacts a 10 clients per month. As a conversion to measure that we are going to look at the number of registration in their web, the request of information via other platforms and the website visitors.

Talk

Luna Llar owns a Facebook, Twitter, LinkedIn and Google + account. In that platforms they share news about real estate, images and information of properties and also share images and videos.

The objective is to increase the awareness of the brand and also make it more notorious, we will look at the number of comments and “likes” we obtain to measure that objective. It is important to look at mentions at the media and earn media too.

Impact

The company creates content to impact their audience by sharing their experience and news. Also they host contests in order to increase the awareness. The objective should be to increase the followers in the social media the readers of the blogs, that will be measure looking at the numbers of followers and the readers.

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To sum up one of the most important Luna Llar objective is create engagement with their clients and get recommendations of them to their friends.

Objectives Analysis: El Cabo

El Cabo” is a beer company based on the natural park of El Cabo de Gata, in Almeria. The company was created in 2012, they begin testing and improving their techniques with the aim of creating a flagship for the land. The elaboration of the beer follows a completely handmade process in order to enjoy the authentic Mediterranean essence.

When setting up a digital strategy we must establish our OBJECTIVES in order to reach specific conversions.

The objectives are the group of goals set by a business when promoting its products or services to potential consumers that should be achieved within a given time frame.

They can be divided (in the SOSTAC model) in Sell, Serve, Speak, Sizzle and Save.

On the other hand, conversions are the responses to our “call-to action”, that is, making people subscribing to our newsletter, getting into our website, for example.

Here are the following the objectives that I have settled for El Cabo:

SELL: In first term, the main objective, as any other brand, is to maximize the benefits, so part of their objectives are going to be related to this big goal.

  • Enhance the demand of the craft beer around all Spain (starting from its local zone and trying to expand thanks to the other objectives).
  • Increase their web traffic in order to achieve sells.

SERVE: All the objectives related to the customer’s satisfaction targets.

  • To know and ensure that people buying the product is enjoying it by for example, with satisfactions tests to our clients, and rates in the social media (facebook surveys).
  • Being able to respond to our customers through the social media.

SPEAK: All the objectives related to engaging the customer in order to be reminded.

  • Increase product awareness among targeted consumers. El Cabo’s beer is not as well-known in the sector, probably because of their recent start, unlike its competitors as local beers in Andalusia and the rest of Spain.
  • Provide information about product features. In order to achieve people’s awareness of the brand, we need to make them know for example the elaboration process, their natural environment with audiovisual material like videos, photographs, blog posts…
  • Achieve customer’s loyalty by a social media strategy even though the action of re–buy the product falls on the product itself.
  • Create a “El Cabo” community with their customers to share values and lifestyle.

SIZZLE: All the objectives related to their value proposition.

  • This is a double objective, in first place, the brand must know which is their value proposition that differentiates them from their competitors, and also needs to learn how to communicate it. In order to achieve a position in their customer’s mind.

SAVE: All the objectives related to the quantified efficiency gains.

Probably these objectives can’t be settled, because we don’t have that kind of technical information to quantify which are the real numbers of the company (profits, losses, debts…).

But all these objectives are established in order to create some conversions. We need our customer to do things. Based on these objectives I have considered relevant the following conversions to be done:

  • People entering in their website.
  • To get people subscribing to the newsletter. (in order to be aware of all the updates of the brand).
  • New people following them in the social media.(Facebook, Instagram and Twitter).
  • Get people to consume their content and sharing it. (videos, posts…)
  • Getting someone to open their mailing.
  • And of course, making people buy their product.

Marina Munar